The Secrets To TRAVEL & LEASUIRE
Oliver Wyman works with the world’s leading travel and leisure firms, including resort, airlines, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery firms, tour operators and travel companies, airports, rail stations, and concessionaires, as well as non-public equity corporations. Nonetheless, the successful new firms in the travel and leisure trade are all single-concern firms. And Airbnb made their names as online resort and holiday rental booking companies and are actually turning their attention to the experience once there. From the moment you guide an experience by way of Airbnb, to the moment you have interaction in it on holiday, every little thing is handled by way of the app, including questions, payments and any complaints.
That’s why new players are gaining ground at the expense of traditional travel firms that still send emails with vouchers and a customer service number to call if there’s a problem. …
